Reservation and Transportation Ticket Agents and Travel Clerks

Description

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Tasks

  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Prepare customer invoices and accept payment.
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Confer with customers to determine their service requirements and travel preferences.
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Check baggage and cargo and direct passengers to designated locations for loading.
  • Announce arrival and departure information, using public address systems.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Promote particular destinations, tour packages, and other travel services.
  • Provide clients with assistance in preparing required travel documents and forms.
  • Open and close information facilities, and keep them clean during operation.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
  • Contact motel, hotel, resort, and travel operators to obtain current advertising literature.

Knowledge

Food Production
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Biology
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

Skills

Quality Control Analysis
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Science
Using scientific rules and methods to solve problems.
Equipment Selection
Determining the kind of tools and equipment needed to do a job.
Installation
Installing equipment, machines, wiring, or programs to meet specifications.
Equipment Maintenance
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Troubleshooting
Determining causes of operating errors and deciding what to do about it.
Repairing
Repairing machines or systems using the needed tools.
Management of Financial Resources
Determining how money will be spent to get the work done, and accounting for these expenditures.
Management of Material Resources
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Abilities

Explosive Strength
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Spatial Orientation
The ability to know your location in relation to the environment or to know where other objects are in relation to you.
Response Orientation
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Speed of Limb Movement
The ability to quickly move the arms and legs.
Dynamic Flexibility
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
Night Vision
The ability to see under low light conditions.
Peripheral Vision
The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
Depth Perception
The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
Sound Localization
The ability to tell the direction from which a sound originated.

Interests

Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Realistic
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Artistic
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Investigative
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Work Style

Self Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Integrity
Job requires being honest and ethical.
Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Independence
Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Adaptability/Flexibility
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Social Orientation
Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Work Values

Relationships
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Independence
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Achievement
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Working Conditions
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Recognition
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Lay Titles

Airline Reservationist
Airline Station Agent
Airline Ticket Agent
Auto Club Travel Counselor
Automobile Club Information Clerk
Automobile Travel Club Counselor
Baggage Agent
Baggage Clerk
Cabin Agent
Commercial Agent
Customer Service Agent
Customer Service Representative (CSR)
Departure Clerk
Depot Agent
Fleet Service Clerk
Flight Agent
Flight Service Agent
Gate Agent
General Passenger Agent
Hotel Reservation Agent
Interchange Agent
Passenger Agent
Passenger Rate Clerk
Passenger Service Agent
Passenger Solicitor
Railroad Passenger Agent
Reservation Clerk
Reservation Sales Agent
Reservationist
Reservations Agent
Road Advisor
Road Consultant
Space Control Agent
Space Controller
Station Agent
Steamship Agent
Ticket Agent
Ticket Clerk
Ticket Dispatcher
Ticket Seller
Ticketing Clerk
Tour Coordinator
Tour Counselor
Tour Sales Representative
Tourist Agent
Tourist Information Assistant
Transportation Agent
Transportation Clerk

National Wages and Employment Info

Median Wages (2008):
$15.58 hourly, $32,400 annual.
Employment (2008):
135,930 employees