Tellers

Description

Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.

Tasks

  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  • Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  • Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
  • Order a supply of cash to meet daily needs.
  • Receive and count daily inventories of cash, drafts, and travelers' checks.
  • Prepare and verify cashier's checks.
  • Sort and file deposit slips and checks.
  • Carry out special services for customers, such as ordering bank cards and checks.
  • Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
  • Identify transaction mistakes when debits and credits do not balance.
  • Arrange monies received in cash boxes and coin dispensers according to denomination.
  • Resolve problems or discrepancies concerning customers' accounts.
  • Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
  • Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
  • Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
  • Process and maintain records of customer loans.
  • Count, verify, and post armored car deposits.
  • Monitor bank vaults to ensure cash balances are correct.
  • Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
  • Perform clerical tasks such as typing, filing, and microfilm photography.
  • Issue checks to bond owners in settlement of transactions.
  • Compute financial fees, interest, and service charges.
  • Quote unit exchange rates, following daily international rate sheets or computer displays.
  • Prepare work schedules for staff.
  • Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges.

Knowledge

Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Philosophy and Theology
Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Geography
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Physics
Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
Biology
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

Skills

Programming
Writing computer programs for various purposes.
Management of Financial Resources
Determining how money will be spent to get the work done, and accounting for these expenditures.
Management of Material Resources
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Operations Analysis
Analyzing needs and product requirements to create a design.
Science
Using scientific rules and methods to solve problems.
Equipment Selection
Determining the kind of tools and equipment needed to do a job.
Installation
Installing equipment, machines, wiring, or programs to meet specifications.
Technology Design
Generating or adapting equipment and technology to serve user needs.
Equipment Maintenance
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Troubleshooting
Determining causes of operating errors and deciding what to do about it.

Abilities

Sound Localization
The ability to tell the direction from which a sound originated.
Gross Body Equilibrium
The ability to keep or regain your body balance or stay upright when in an unstable position.
Dynamic Strength
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
Extent Flexibility
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Dynamic Flexibility
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
Explosive Strength
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Night Vision
The ability to see under low light conditions.
Peripheral Vision
The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
Glare Sensitivity
The ability to see objects in the presence of glare or bright lighting.
Spatial Orientation
The ability to know your location in relation to the environment or to know where other objects are in relation to you.

Work Activities

Operating Vehicles, Mechanized Devices, or Equipment
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

Interests

Conventional
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Realistic
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Social
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Investigative
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Artistic
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

Work Style

Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Integrity
Job requires being honest and ethical.
Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Self Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Initiative
Job requires a willingness to take on responsibilities and challenges.
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Adaptability/Flexibility
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Achievement/Effort
Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

Work Values

Relationships
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Independence
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Working Conditions
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Achievement
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Lay Titles

Account Representative
Bank Representative
Bank Teller
Cashier
Collection Teller
Commercial Teller
Coupon Clerk
Customer Service Associate (CSA)
Customer Service Representative (CSR)
Drive-in Teller
Exchange Clerk
Exchange Teller
Foreign Banknote Teller Trader
Foreign Exchange Clerk
Loan Teller
Mail Teller
Member Services Representative
Money Counter
Money Order Clerk
Note Teller
Paying Teller
Personal Banking Representative
Receiving Teller
Roving Teller
Savings Teller
Securities Teller
Teller
Teller Coordinator
Universal Banker
Utility Teller
Vault Teller

National Wages and Employment Info

Median Wages (2008):
$11.99 hourly, $24,940 annual.
Employment (2008):
541,770 employees