Resources and Research Support Specialist, Library Specialist II The George Mason University Research...
Resources and Research Support Specialist, Library Specialist II The George Mason University Research and Educational Services Division, within University Libraries, is looking for an enthusiastic and energetic individual for a Resources and Research Support Specialist position for the Mercer Library. Mercer Library is located on the Science and Technology Campus, Manassas, Va. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. This position is responsible for supporting the research and access services activities of campus faculty, staff, students and the associated community. The Resources and Research Support Specialist serves as a member of Mercer Library's research, access services and information/library management services teams. This position serves as senior person in charge of library facilities during evenings and weekend hours and when library administration or library manager is not available. The incumbent will manage stacks maintenance activities, stacks shift projects, and collection integrity. Managing the recruitment, hiring, training, and the supervision and oversight of student workers are essential responsibilities of this position. As an integral part of the services team, the incumbent will work closely with public/access, and research staff system-wide. Required Qualifications:* Successful experience supervising library staff and/or student employees; * Demonstrated experience in collections management, stacks maintenance and stacks shifts;* Demonstrated customer service experience in library circulation and access services; * Physical ability to safely and independently lift materials, including mail packages and push loaded book trucks weighing up to 40 pounds;* Broad knowledge of library public and access services, particularly customer service principles; as well as experience interpreting, explaining and applying a variety of policies and procedures independently or with general to minimal supervision;* Demonstrable technology skills, with a commitment and ability to learn and use current information technologies: library circulation systems, catalogs and research databases;* Effective interpersonal and communication skills (written and oral) for providing customer service in a diverse, academic environment supporting a combined service desk;* Broad knowledge of research concepts, processes and services, including knowledge of research resources and experience performing work of a routine, non-routine and moderately complex nature;* Well-developed organizational skills, including the ability to manage competing priorities, meet deadlines, and exercise good judgment; and * A bachelor's degree, or an equivalent combination of education/training and experience (any major is acceptable). The following education and/or skill sets are preferred:* Demonstrated academic library experience;* Demonstrated successful experience hiring, training and mentoring student employees in a library setting;* Troubleshooting skills, including technical, personnel and facility; and* Exercise sound judgment under time pressure or in emotionally chargedSDL2017